Important: These Terms are a binding agreement between you and the operator identified in your Point of Sale account, order form, or invoice (collectively, “Point of Sale,” “we,” “us,” or “our”). If you use Point of Sale for an organization, you confirm that you can bind that organization.
1. Agreement and eligibility
By creating an account, clicking acceptance, purchasing a plan, or using the services, you accept these Terms and the Privacy Policy. You must be at least 18 and legally capable of contracting. Do not use the services if applicable law prohibits you from doing so.
2. The service
Point of Sale provides cloud-based point-of-sale, catalog, order, customer, expense, reporting, invoice, team, and related business tools. Features may vary by plan, device, country, configuration, and third-party availability. We may improve, replace, suspend, or discontinue features. We do not guarantee that every feature is available in every location.
Point of Sale is business software—not a bank, payment processor, accountant, tax adviser, law firm, insurer, marketplace, employer, or recordkeeping authority. Unless expressly stated, we do not receive or hold your customers’ money or guarantee any transaction, buyer, seller, employee, product, tax result, or legal compliance.
3. Accounts and security
- Provide accurate, current information and keep it updated.
- Protect credentials, devices, API keys, and access codes; use appropriate roles and remove former staff promptly.
- You are responsible for activity under your account and for authorized users’ conduct.
- Notify support immediately of suspected unauthorized access. We may require verification before changing ownership or access.
- We may reject confusing, abusive, fraudulent, or impersonating account names.
4. Plans, trials, billing, cancellation, and refunds
Recurring subscriptions
Before you confirm a purchase, we or the applicable app store will show the plan, included features, price and currency, taxes where ascertainable, billing period, any trial or introductory terms, and when the first charge is due. Paid subscriptions automatically renew for successive periods of the same length at the then-disclosed price until cancelled. By confirming, you authorize the billing provider shown at checkout to charge your selected payment method at purchase and each renewal, including applicable taxes. We will provide notice of price changes when and as required by law. Trials convert to the disclosed paid subscription on the stated date unless cancelled before then.
Cancellation and plan changes
You may cancel at any time through Subscription & Billing in the service or through the billing provider used for the purchase. Cancellation stops future renewals; it does not ordinarily end access immediately. Unless the checkout disclosure, applicable billing-provider rules, or law says otherwise, you keep paid access through the end of the current billing period and are not charged again. Deleting the app or ceasing use does not itself cancel a subscription. Upgrades take effect immediately only after we show and you confirm the amount due, including any prorated charge or credit. Downgrades ordinarily take effect at the next renewal and may reduce features, limits, or stored-data access.
Refund policy
Except where required by applicable law or the rules of the billing provider used for your purchase, payments are final and non-refundable, including for partially used billing periods, unused accounts, downgrades, or cancellation after a renewal charge. This does not limit any mandatory cooling-off, withdrawal, statutory refund, or consumer-guarantee right. If required service is materially unavailable or a charge is unauthorized or incorrect, contact Help & Support promptly so we can investigate. Refund requests for app-store-billed purchases must be submitted to that app store and are governed by its refund process. An approved refund may cause paid access to end or revert to a lower plan.
Billing problems
Failed charges may result in reasonable retries, notices, restriction, downgrade, or suspension. You remain responsible for valid accrued amounts and taxes. If a charge is disputed, contact us first where possible; nothing prevents you from exercising rights with your payment provider.
Android and app-store purchases
The checkout screen identifies the seller of record and billing provider. If you purchase through Google Play or another app store, that store processes the payment and its billing, cancellation, and refund terms also apply; where those mandatory terms conflict with this section, they control. Manage or cancel an app-store subscription through the store account used to purchase it. If checkout identifies Stripe as the billing provider, the purchase is made directly from us and can be managed through our Subscription & Billing controls. Availability of a payment method in an Android app depends on country, distribution channel, user type, and app-store rules.
5. Acceptable use
You must not use Point of Sale to:
- break law, sanctions, export controls, consumer rules, privacy rules, or third-party rights;
- sell or facilitate illegal, unsafe, stolen, counterfeit, infringing, deceptive, or restricted goods or services;
- commit fraud, money laundering, tax evasion, harassment, discrimination, exploitation, or unauthorized surveillance;
- upload malware, disrupt systems, bypass limits or security, probe vulnerabilities, scrape without permission, or reverse engineer except where law expressly permits;
- share unlawful, defamatory, obscene, abusive, or rights-infringing content;
- misrepresent affiliation, transaction details, prices, stock, taxes, receipts, or records; or
- resell or provide the service to third parties unless we authorize it in writing.
We may investigate suspected abuse, preserve evidence, restrict access, and cooperate with lawful requests.
6. Your merchant responsibilities
You are solely responsible for your business, products, pricing, stock, refunds, warranties, receipts, customer communications, permits, employee permissions, taxes, accounting, backups, and compliance. You decide what information to enter and must have all notices, permissions, and lawful bases needed to collect and use customer and worker data. Reports and calculations are tools and may contain errors; verify them before relying on them or filing anything.
7. Your content and data
You retain ownership of content you submit. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and adapt that content only as needed to operate, secure, support, and improve the service and meet legal duties. You represent that you have the necessary rights. You should export and retain records required for your business. Following termination, access may stop immediately and data may be deleted after applicable retention periods, subject to law and our Privacy Policy.
Feedback
If you provide ideas or feedback, we may use them without restriction or compensation, without identifying you publicly.
8. Third-party services
The service may integrate with hosting, authentication, analytics, app-store, messaging, payment, or other providers, including Stripe. Their terms and privacy practices apply separately. We do not control and are not responsible for third-party services, outages, acts, fees, content, or data handling. Links are provided for convenience, not endorsement.
9. Intellectual property
We and our licensors own the service, software, design, trademarks, documentation, and all related rights. Subject to these Terms and payment of fees, we grant you a limited, revocable, non-exclusive, non-transferable right to use the service for your internal lawful business operations. No other rights are granted.
10. Disclaimers
To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted or error-free operation. We do not warrant that data will never be lost, that reports or tax calculations are correct, or that the service will meet your needs.
Internet, device, electrical, and third-party failures can interrupt service. Maintain reasonable offline procedures, security controls, and independent backups. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, Point of Sale and its affiliates, officers, employees, agents, licensors, and providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, goodwill, opportunity, anticipated savings, or business; loss or corruption of data; substitute services; or claims arising from merchants, customers, staff, taxes, inventory, unauthorized access, third parties, or service interruption—even if advised of the possibility.
Our total aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of (a) fees you paid us for the affected service during the 12 months before the event giving rise to the claim or (b) USD 100 (or local equivalent). These limits apply across all theories and claims and reflect the allocation of risk. They do not limit liability that law does not permit us to limit, including liability for fraud or willful misconduct where applicable.
12. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Point of Sale and its affiliates, personnel, and providers from third-party claims, losses, penalties, liabilities, damages, and reasonable legal costs arising from your business, goods or services, content, taxes, employment practices, customer disputes, breach of these Terms, violation of law, or infringement of rights. We may control the defense, and you will reasonably cooperate. You may not settle a claim imposing liability or admissions on us without written consent.
13. Suspension and termination
You may stop using the service at any time. We may suspend or terminate access where reasonably necessary for security, legal compliance, non-payment, material breach, risk to others, fraud, or discontinuation. Where practical, we will provide notice and an opportunity to cure. Provisions intended by their nature to survive—including payment, ownership, disclaimers, liability, indemnity, disputes, and general terms—survive termination.
14. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which the operator identified on your invoice or order form is registered, excluding conflict-of-laws rules. Courts located there have exclusive jurisdiction, unless mandatory consumer or local law provides otherwise. Before filing a claim, each party will give written notice and try in good faith for 30 days to resolve it. Claims must be brought individually, not as a class or representative action, to the extent law permits.
15. General
We may update these Terms to reflect legal, security, or service changes. We will post the updated date and provide additional notice for material changes where required. Continued use after effectiveness means acceptance; if you disagree, stop using the service. We may assign these Terms in connection with a reorganization, financing, merger, sale, or transfer; you may not assign them without consent. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, it will be narrowed and the rest remains effective. No waiver is continuing. These Terms, the Privacy Policy, plan disclosures, and any signed order form are the entire agreement; a signed order form controls if it expressly conflicts.
16. Notices and contact
Send questions, legal notices, or complaints through Help & Support inside the app. We may send notices to your account email, inside the service, or by posting them. Keep your contact information current.
Implementation note: Legal terms cannot eliminate every risk, and mandatory local laws still apply. Have qualified counsel adapt this document to your actual company name, address, countries, payment flows, and regulated activities before launch.